Guarantee

A number of conditions apply to our warranty:

• We give a 3-month warranty on the quality of RANA Hair Extensions.
• This guarantee only applies if RANA Hair Care products have been used. The use of all other care products voids the warranty. More information about the maintenance of your hair extensions can be found on our website under care advice.
• The warranty only applies to RANA hair extensions. The warranty conditions of the relevant manufacturer apply to all other products and brands.
• Returned hair extensions are always first examined in the factory's laboratory. If this shows that the hair has not been used correctly, has not been maintained correctly and the correct (care) products have not always been used, then this is not covered by the stated warranty.
• Hair extensions that have been dyed or chemically treated are not covered by the warranty.
• Damage due to incorrect use of or incorrect (electrical) equipment will void the warranty.
• We only reimburse the hair extensions, never the work that the hairdresser/customer has had to put the extensions in and out of the hair (if the complaint is justified).
• We only reimburse the hair that is actually returned (if the complaint is justified).
• Only after the products about which the complaint exists have been received by us, checked and examined in the laboratory, will it be reimbursed (if the complaint is justified).
• Shipping costs, etc. will never be reimbursed.
• RANA will never reimburse hair extensions that have not been used correctly or if you are not satisfied with them. If this is the case, you should contact the person who used the extensions.
• The term for this guarantee is 30 days after we have sent the package.
• This guarantee applies to products that do not meet the quality requirements set by RANA. This does not apply to products that you want to exchange, etc

Why customers choose RANA

• The best quality hair extensions
• 100% real human hair
• Long shelf life
• Free shipping (from €99)
• Regularly competitive Offers or Discounts
• Wholesale prices for professionals
• Own Training Center
• Own Studio
• Customer service open from Tuesday to Saturday
• Real Hair Extensions experts with years of experience